What warranty do you offer on laptop repairs?

All repairs include warranty coverage: Parts 3-12 months depending on component, Labor 90 days, Software work 30 days. If the same issue returns during warranty, we fix it free of charge.

Can I get a refund if I'm not satisfied with my repair?

Yes. We offer a 7-day satisfaction guarantee. If you're not satisfied with your repair and the device is in the same condition, you can request a full refund, re-repair, or store credit within 7 days of collection.

How do I make a warranty claim?

Contact us at 082 810 0821 or hello@planetcomputers.co.za with your repair job number and issue description. Bring the device in for inspection. If covered, we'll re-repair at no charge, typically within 2-5 days.

What's not covered under warranty?

Warranty does not cover: new physical damage, liquid exposure, unauthorized repairs, normal wear, user-installed software issues, different/unrelated problems, or expired warranty periods.

Warranty & Returns Policy | Planet Computers Cape Town

What's Covered?

All repairs include warranty coverage for parts and labor

🔧

Parts Warranty

3-12 Months

All replacement parts are covered against defects and failures. Warranty period varies by component type (batteries, screens, keyboards, motherboards, etc.).

👨‍🔧

Labor Warranty

90 Days

If the same issue returns within 90 days, we'll re-repair it at no charge. This covers workmanship and ensures your repair was done right the first time.

💻

Software Work

30 Days

Software installations, virus removal, and OS troubleshooting are covered for 30 days. If the same software issue returns, we'll fix it free.

⚡ Same Issue, Free Re-Repair

If the exact same problem returns during your warranty period, bring it back and we'll fix it free of charge. No questions asked. This is our commitment to quality work.

📋 Warranty Terms & Conditions

What IS Covered:

Defective parts: Parts that fail due to manufacturing defects
Workmanship issues: Problems caused by our repair work
Component failures: Hardware that stops working under normal use
Same issue recurrence: If the exact problem we fixed returns
Software issues: Software problems within 30 days of our work

What is NOT Covered:

Physical damage: Drops, spills, impacts, or mishandling after collection
Liquid damage: New water/liquid exposure after repair
Unauthorized repairs: Work done by other technicians after our repair
Normal wear: Battery degradation, cosmetic wear, scratches
Software changes: User-installed software causing new issues
Different issues: New, unrelated problems that develop
Expired coverage: Claims made after warranty period ends

⚠️ Important: Different vs. Same Issue

Our warranty covers the same issue returning, not new problems. For example:

Covered: We replaced your screen, and now it has dead pixels → Free replacement
Not covered: We replaced your screen, but now your keyboard doesn't work → Different issue

Warranty Period by Component:

Component	Warranty Period
Screens (LCD/LED)	6-12 months
Keyboards	6 months
Batteries	3-6 months
Hard Drives / SSDs	6-12 months
RAM Modules	12 months
Motherboard Repairs	3-6 months
Charging Ports	6 months
Fans / Cooling	6 months

* Exact warranty period specified on your invoice

↩️ Returns & Refunds

7-Day Satisfaction Guarantee

If you're not satisfied with your repair, you have 7 days from collection to request a refund or re-repair.

Return Conditions:

Device in same condition: No new damage, liquid exposure, or unauthorized repairs
Original issue persists: The problem we were supposed to fix is still present
Within 7 days: Return request made within 7 days of collecting your device
With invoice: You must present your original repair invoice

Refund Process:

Contact us: Call 082 810 0821 or email hello@planetcomputers.co.za
Return device: Bring the device to our Wynberg location
Inspection: We'll verify the issue (usually within 1 business day)
Refund issued: Full refund within 3-5 business days if approved

Refund Options:

Full refund: Money returned via EFT or original payment method
Re-repair: We'll attempt to fix the issue again at no charge
Store credit: Credit towards future repairs or products

                    🚫 No Refunds For:
                    New damage caused after collection
Change of mind (if repair was successful)
Diagnostic fees (if you declined the repair)
Different issues from what was repaired

                

📞 How to Make a Warranty Claim

Step 1: Contact Us

As soon as you notice the issue, reach out:

Phone: 082 810 0821 (fastest response)
Email: hello@planetcomputers.co.za
WhatsApp: Message us at 082 810 0821
Walk-in: Visit our Wynberg location

Step 2: Provide Details

Your name and contact number
Original repair job number (on your invoice)
Description of the problem
Date of original repair

Step 3: Bring Device In

We'll need to physically inspect the device to verify:

The issue is covered under warranty
No new damage has occurred
It's the same problem we originally fixed

Step 4: Resolution

Once verified, we'll:

Re-repair: Fix the issue at no charge (usually 2-5 days)
Replace part: Install a new replacement part
Refund: Issue full refund if within 7 days and issue can't be resolved

⚡ Priority Service

Warranty claims get priority handling. We'll typically turn around warranty repairs faster than new jobs because we want to make it right quickly.

Questions about warranty coverage?

Our team is here to help. Contact us and we'll clarify any warranty questions you have.