This Privacy Policy explains how Planet Computers (Pty) Ltd ("Planet Computers", "we", "us") collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.
1. Information We Collect
We collect the following types of information:
- Contact details: Name, email address, phone number
- Device information: Device type, model, issue description, serial numbers
- Job history: Repair records, quotes, invoices, service history
- Payment information: Payment references (we do not store full card details on our servers)
- Communications: Emails, SMS, WhatsApp messages, support requests
- Website usage: Cookies, IP address, device/browser information for security and analytics
2. How We Use Your Information
We use your information to:
- Provide repair services, quotes, invoices, and job tracking
- Verify your identity and secure your account (OTP login)
- Communicate updates about your repair status
- Process payments and maintain financial records
- Improve our services and prevent abuse or fraud
- Comply with legal obligations (accounting, tax, consumer protection)
- Send helpful updates or promotions (with your consent - you can opt-out anytime)
3. Legal Basis for Processing
We process your data based on:
- Performance of contract: To provide repair services you've requested
- Legal compliance: To meet accounting, tax, and consumer protection requirements
- Legitimate interests: Service improvement, security, fraud prevention
- Consent: For marketing communications (you can withdraw consent anytime)
4. Information Sharing
We may share your information with trusted service providers under contracts that require data protection and confidentiality:
- SMS and email delivery services
- Payment processors
- Hosting providers
- Courier services (for device collection/delivery)
We do not sell your personal information.
5. International Transfers
Where data is processed outside South Africa, we ensure comparable protection through contractual safeguards and working with reputable providers that maintain high security standards.
6. Data Retention
We retain your information only as long as necessary for the purposes stated above and to meet legal and accounting requirements. After this period, data is securely deleted or anonymized.
7. Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal limitations)
- Object to certain types of processing
- Withdraw consent for marketing communications
- Request a copy of your information in a portable format (where feasible)
To exercise these rights, contact us at hello@planetcomputers.co.za
8. Cookies & Similar Technologies
We use:
- Essential cookies: For security and session functionality
- Analytics cookies: To understand how visitors use our site
You can control cookies in your browser settings. Some features may not work properly without essential cookies.
9. Security
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of your data. While no method is 100% secure, we strive to protect your information and regularly review our security controls.
10. Children's Privacy
Our services are intended for adults. If we learn we've collected personal information from a child without appropriate consent, we'll delete it promptly.
11. Contact Information
Planet Computers (Pty) Ltd
📍 Wynberg, Cape Town, Western Cape, 7800
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. We encourage you to review this policy periodically.
Need help or want to opt-out of marketing?
Email us at hello@planetcomputers.co.za
See also: Terms of Service • Accessibility