Accessibility Statement

Planet Computers is committed to making our website and services accessible to everyone, including people with disabilities. We aim to follow best practices inspired by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

What We've Done

We've implemented numerous accessibility features to ensure our site is usable by as many people as possible:

Structure & Navigation

• Semantic HTML: Proper use of headings (H1-H6) and landmarks for screen reader navigation
• Logical heading structure: Content organized hierarchically for easy comprehension
• Keyboard navigation: All interactive elements accessible via keyboard
• Focus indicators: Clear visual focus states for keyboard navigation
• Skip links: Allow users to skip to main content

Forms & Controls

• Form labels: All form inputs have associated labels
• Clear instructions: Helpful guidance for form completion
• Error messages: Accessible error messaging and validation feedback
• Required fields: Clearly marked with both visual and text indicators

Visual Design

• Color contrast: Text meets WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text)
• Text alternatives: Meaningful images include alt text descriptions
• Resizable text: Text can be enlarged up to 200% without loss of functionality
• Responsive design: Works on all screen sizes and orientations

Dynamic Content

• Status updates: Screen reader announcements for important changes
• Modal dialogs: Proper focus management and keyboard trapping
• ARIA attributes: Used where HTML semantics are insufficient
• Loading states: Clear indication of loading content

Ongoing Improvements

We are continuously working to enhance our accessibility. Current focus areas include:

• Improving color contrast in all UI components
• Enhancing focus order consistency across all pages
• Adding more detailed ARIA labels for complex interactions
• Optimizing screen reader announcements in dynamic areas (OTP flow, repair tracking)
• Regular testing with assistive technologies

Standards & Guidelines

Our accessibility efforts are guided by:

• WCAG 2.1 Level AA: International accessibility standard
• ARIA Best Practices: WAI-ARIA authoring practices
• Inclusive Design Principles: Designing for diversity and inclusion

Having Trouble?

If you experience any accessibility barriers while using our website or services, please let us know. We're here to help you access the information and services you need:

Alternative Formats

We can provide information in alternative formats upon request:

• Large print quotes and invoices
• Simplified language explanations
• Phone or WhatsApp support for booking and updates
• In-person assistance at our Wynberg location
• Email communication for detailed information

Assistive Technologies

Our website is designed to work with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Voice recognition software (Dragon NaturallySpeaking)
• Screen magnification software (ZoomText, MAGic)
• Alternative input devices (switch controls, eye-tracking)
• Keyboard-only navigation

Mobile Accessibility

Our mobile experience includes accessibility features:

• Touch targets at least 44x44 pixels
• Gesture alternatives for all interactions
• Support for iOS VoiceOver and Android TalkBack
• Responsive text sizing
• Landscape and portrait orientations supported

Third-Party Content

We use some third-party services (payment processors, CDNs). While we can't control their accessibility, we've chosen providers who demonstrate commitment to accessibility and are working to ensure seamless integration.

Feedback & Suggestions

Your feedback helps us improve. We welcome:

• Reports of accessibility barriers
• Suggestions for improvements
• Questions about our accessibility features
• Requests for alternative formats

Legal Compliance

While South Africa doesn't have specific web accessibility legislation, we voluntarily align with international standards (WCAG 2.1) to ensure equal access for all users.

Testing & Audits

We regularly test our website using:

• Automated accessibility testing tools
• Manual keyboard navigation testing
• Screen reader testing (multiple platforms)
• User testing with people with disabilities
• Third-party accessibility audits (annually)

Updates to This Statement

We review and update this accessibility statement regularly to reflect our ongoing improvements and current compliance status.

See also: Privacy Policy • Terms of Service • Return Policy