Frequently Asked Questions

Repair costs vary depending on the issue and parts needed:

• Diagnostics: Free
• Software issues: R350 - R800
• Screen replacement: R1,500 - R4,500
• Battery replacement: R800 - R2,500
• Keyboard replacement: R600 - R1,800
• Motherboard repair: R1,200 - R5,000

We provide a free diagnostic and detailed quote before any work begins. No surprises!

No, diagnostics are completely free!

We'll thoroughly test your device and provide a detailed quote at no charge. You only pay if you approve the repair.

Yes! Use our instant quote tool to get an estimate based on your issue. For accurate pricing, we'll need to physically inspect your device.

Turnaround times depend on the repair complexity:

• Software repairs: Same day or next day
• Screen replacement: 2-5 business days
• Battery/keyboard: 2-5 business days
• Motherboard repairs: 5-10 business days

We'll give you an accurate timeline with your quote. Track progress anytime at planetcomputers.co.za/track

We repair all major laptop brands:

• HP, Dell, Lenovo, Asus, Acer
• MacBook (Air, Pro, all models)
• Microsoft Surface
• Toshiba, Samsung, MSI, and more

From budget laptops to high-end gaming machines, we've got you covered.

Yes! Liquid damage is one of our specialties. We offer:

• Professional ultrasonic cleaning
• Component-level board repair
• Corrosion removal and prevention
• Data recovery from damaged units

Important: Don't try to power on a wet laptop! Bring it in as soon as possible for best recovery chances.

Yes! For simple repairs like:

• Software troubleshooting
• Virus removal
• Operating system reinstallation
• RAM/SSD upgrades (if parts in stock)

Drop off in the morning, pick up in the afternoon. Call ahead to confirm availability: 082 810 0821

Yes! All repairs include warranty coverage:

• Parts: 3-12 months (varies by component)
• Labor: 90 days
• Software work: 30 days

If the same issue returns within the warranty period, we'll fix it free of charge. Physical/liquid damage not covered.

We still offer preferential pricing for returning customers. Contact us and we'll work out a fair solution.

Three easy ways:

1. Online: Book via our website
2. Phone: Call 082 810 0821
3. Walk-in: Visit us in Wynberg (Mon-Fri 9AM-5PM, Sat 9AM-1PM)

Yes! We offer:

• Free collection: Selected Cape Town areas (Wynberg, Claremont, Constantia, Southern Suburbs)
• Courier delivery: Anywhere in Cape Town (fees apply)

Mention collection when booking and we'll arrange a convenient time.

We take data privacy seriously:

• We never access personal files unless explicitly asked
• All staff sign confidentiality agreements
• We recommend backing up before any repair
• For reinstalls, we securely wipe only after your approval

While we take every precaution, we're not liable for data loss. Always maintain backups.

If we determine your laptop is beyond economic repair, you have options:

• No diagnostic fee: You pay nothing
• Data recovery: We can retrieve your files
• Trade-in: Sell it to us for parts
• Disposal: We'll recycle it responsibly

Track your repair 24/7:

1. Visit planetcomputers.co.za/track
2. Enter your phone number
3. See real-time status, technician notes, and completion estimates

We also send SMS updates when your repair moves to the next stage.